ChatRoute handles your customer service inbox, live chat, and email support so you can stop drowning in tickets and start growing your business.
The problem
Enterprise BPOs won't take your volume. Software tools give you a dashboard but no team. You're left answering tickets at midnight.
$5K+ monthly minimums, long contracts, and they treat you like a rounding error. Not built for businesses under 50 employees.
Zendesk and Freshdesk are great dashboards. But you still need to hire, train, and manage the humans who respond. That's the hard part.
Answering emails between meetings works until it doesn't. One bad review about slow support costs more than a month of outsourcing.
Cheap hourly rates, inconsistent quality, zero accountability. Your brand reputation is not something to crowdsource on Fiverr.
How ChatRoute works
No hiring. No training. No software to configure. Just connect your channels and we start responding.
Forward your support email. Drop our chat widget on your site. Connect your social DMs. Takes 10 minutes.
Share your FAQs, tone of voice, and escalation rules. Our agents study your product like it's their own, because to your customers, they are you.
AI handles the routine. Trained agents handle the rest. You get a clean dashboard showing every conversation, resolution, and satisfaction score.
Why ChatRoute
Between expensive BPOs and DIY software, there's ChatRoute. Managed support at a price small businesses can actually afford.
| Enterprise BPO | DIY Software | ChatRoute | |
|---|---|---|---|
| Trained agents included | ✓ | ✗ | ✓ |
| Affordable for <50 employees | ✗ | ✓ | ✓ |
| AI-augmented responses | Sometimes | You configure it | ✓ |
| No setup or training required | ✗ | ✗ | ✓ |
| Chat + email + social | ✓ | ✓ | ✓ |
| Month-to-month pricing | ✗ | ✓ | ✓ |
The vision
ChatRoute exists to close the gap between what customers expect and what small businesses can deliver. Your customers don't know you're small. They just know they got a fast, helpful answer.